Listening to our customers and growing together

We are on a mission to enable the safe and beautiful use of wood in construction through our high-quality flame retardants. Our latest customer satisfaction survey reinforces that our efforts are making a difference.

Our customers' voice: a strong vote of confidence

This year’s customer satisfaction survey tells a story of partnership and trust. According to our 2025 customer satisfaction survey, our technical support and customer service scored highest among all evaluated categories. On a scale 1-6, technical support received an impressive 5.58 and customer service & ordering process 5.50. These results underline our commitment to supporting customers every stage, from specification to application and maintenance.

53 NPS_Nordtreat_web

Our Net Promoter Score (NPS) reached 53. This means that our customers are not only satisfied; they are recommending Nordtreat to their peers, expanding the circle of trust we are building together.

Listening to our customers to drive improvement

The survey also provided us with valuable feedback on where we can continue to improve. Customers highlighted the importance of applicability and product performance as well as colour selection. We are actively working to address these areas to ensure an even better customer experience in the future.

Aligning with our new strategy and growth ambitions

These results are directly linked to our new strategy, which focuses on international expansion and business growth. By maintaining exceptional service and technical support while investing in product improvements, we're strengthening our position as the trusted partner for flame retardant solutions and setting the stage for sustainable growth across our key markets in Europe and beyond.

More information:

Sameli Hakola_web