Open position

Customer Service Specialist

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About Nordtreat

Join a team that’s transforming the future of fire protection. Since 2015, Nordtreat has been dedicated to developing bio-based, environmentally friendly alternatives for safeguarding industrial wood products. Our groundbreaking NORFLAM® technology is a globally unique bio-based flame retardant chemistry that’s setting new industry standards.

Role overview

We are seeking a highly motivated and organized Customer Service Specialist to enhance our customer success processes and drive company growth. In this pivotal role, you’ll be the key point of contact for our international customers and prospects, ensuring they receive exceptional service and support. You will also play a crucial role in developing and refining our customer service and sales processes, utilizing new technologies such as AI to elevate our operations.

Key responsibilities

Engage with international clients: Handle inbound calls and inquiries from customers worldwide, providing timely and effective solutions.

CRM management: Collaborate with the sales team to maintain and update customer data in our CRM system (HubSpot).

Sales administration: Address customer queries regarding orders, shipping times, and product information to facilitate smooth sales operations.

Process development: Contribute to the development and optimization of customer service and sales processes, leveraging cutting-edge technologies like AI.

What we offer

Impactful work: Contribute to a sustainable future with bio-based technologies.

Innovation opportunities: Be at the forefront of integrating advanced technologies such as AI into our business processes.

Professional growth: Opportunities for development in a rapidly growing company.

Collaborative culture: Work within a team that values innovation, integrity, and customer satisfaction.

Qualifications

Experience: Previous experience in an administrative or customer service role.

Technical skills: Proficiency with CRM software (preferably HubSpot) and strong ICT skills.

Innovative mindset: Interest in utilizing new technologies like AI to improve processes.

Organizational abilities: Exceptional organizational skills and a proactive approach.

Communication skills: Excellent verbal and written communication skills with both internal teams and external clients.

Language proficiency: Fluency in English is essential; additional language skills are a plus.

For more detailed information, please contact:

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Arno Meister

Vice President, Sales

Tel. +31 65 892 1318

arno.meister@nordtreat.com

 
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Outi Kallio

Chief Executive Officer

Tel. +358 40 354 1230

outi.kallio@nordtreat.com

 

Join Nordtreat and be part of a revolutionary journey towards a safer, greener future!

Nordtreat is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply by filling in the form:

 

Nordtreat supplies certified, non-toxic flame retardants for the global wood products and wood construction industries. The products are used for fire protection of various large scale wood construction projects like apartment blocks, business premises, and public buildings. Nordtreat’s headquarters, modern production plant and test laboratory are located in Vantaa, Finland.